Regulatory update: Robocall and Robotexting
The FCC recently passed the “lead generator loophole” law that significantly impacts the ways companies can market using purchased leads. There have been some recent updates to this regulation...
View ArticleRegulatory update: Pennsylvania Wiretap Act
Pennsylvania’s Governor signed into law House Bill 1278, containing some notable TCPA regulation changes for call recording practices, while aligning with broader consumer protection laws. Here is...
View ArticleRegulatory update: West Virginia’s “mini TCPA”
The West Virginia legislature recently introduced two new TCPA-impacting bills. The bills place further responsibility on phone companies, and also adds civil penalties, new definitions, exemptions,...
View ArticleRegulatory update: FCC’s revocation of consent
The Federal Communications Commission (FCC)’s notice of proposed rule making on “revocation of consent” was introduced in June 2023 and was passed on February 15, 2024. Here is what you can expect....
View ArticleMastering Contact Compliance: Core Contact Variables Explained
When it comes to contacting consumers, organizations need to be aware of three core contact variables. Core contact variables outline the laws and regulations surrounding contacting consumers,...
View ArticleRegulatory update: Wisconsin’s prohibition of caller ID spoofing
Wisconsin senate bill 531 has passed, making caller identification (ID) spoofing illegal. Here is what you can expect. Overview of the new rule The bill prohibits a telephone solicitor from blocking...
View ArticleAssessing TCPA Compliance ROI: A Recap of Contact Compliance Solutions
In the ever-evolving landscape of regulatory compliance, organizations face a critical task: determining the Return on Investment (ROI) of TCPA compliance solutions. Whether contemplating building an...
View ArticleUnderstanding the risks of TCPA and DNC violations
Understanding the risks of violating the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) regulations starts with understanding the regulations themselves. The TCPA was created to protect...
View ArticleBest Practices for DNC and TCPA Compliance
Year after year consumer trust and brand loyalty continue to be integral to the success of organizations. Can your organization afford to be the headline in major DNC and TCPA violation news? Not to...
View ArticleRevenue Growth through TCPA and DNC Contact Compliance
There’s a common misconception that implementing a contact compliance solution for DNC and TCPA compliance will hurt your marketing outreach, ultimately impacting revenue growth. However, this doesn’t...
View ArticleRegulatory Round Up: Q1 2024
As we wrap the first quarter of 2024, it’s essential to stay up to date on recent telemarketing regulations to ensure operational success for the rest of the year. Here is a recap of the newest...
View ArticleRegulatory update: Maine’s RND Law
In an effort to further reduce robocalling, the Governor of Maine approved a new bill on March 25, 2024, requiring telephone solicitors to leverage the Reassigned Numbers Database (RND). Here is what...
View ArticleGryphon.ai Wins Silver Stevie® Award in 2024 Stevie Awards For Sales &...
Gryph for Sentiment Analysis recognized for Best Use of Customer Insight BOSTON, April 23, 2024 – Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, has been presented with...
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State-by-State TCPA and Do Not Call Restrictions
Is your business calling consumers in any of these states? View the full state-by-state map here. In the ever-evolving landscape of compliance regulations, keeping up with the myriad of new rules...
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Understanding TCPA Compliance
What is the TCPA? Understanding TCPA compliance begins with recognizing the foundational legislation that governs it. The Telephone Consumer Protection Act (TCPA) was enacted in 1991 by Congress to...
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The Power of Branded Calling in Telemarketing
There are millions of unknown calls made per week to US consumers and of those calls, only 11% are answered*. Consumers receive calls from unknown numbers and don’t pick up the phone for a myriad of...
View ArticleNew Telemarketing Sales Rule Provisions and What You Need to Know
While the Federal Communications Commission (FCC) has kept companies busy with a flurry of newly proposed (and enacted) legislation over the last few months, their partner, the Federal Trade Commission...
View ArticleWhat is conversation compliance in call centers?
In today’s digital age, clear and consistent communication is more important than ever. Many businesses are turning to automated communication tools to interact with customers across highly regulated...
View ArticleRegulatory Round Up: Q2 2024
The second quarter of 2024 kept the telemarketing industry buzzing with regulatory updates. Here is a recap of the newest regulatory changes in the Telephone Consumer Protection Act (TCPA), Do Not Call...
View ArticleAI’s role in conversation compliance
Ensuring conversation compliance is not just good business practice, but necessary to avoid hefty fines, a damaged brand reputation, and possible litigation. With a myriad of federal, state, and...
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